Please attach the file in your next reply. Join 435 million others and get award-winning free antivirus for PC, Mac & Android. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Once you click Install, the software will. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer In the final panel untick Enable free trial of MalwareBytes Anti-Malware Premium to avoid being nagged later. Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. ![]() and click on ‘Deactivate Premium trial’ button to use the free version without upgrade prompts or popups. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program You’ll be continuously nagged with popups to upgrade to Premium version, to avoid this, launch Malwarebytes, visit Settings > Account Details. ![]() NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. ![]() If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers
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